Recent News

IntroductionTrakaWEB v4.3.1 is now available for all partners and customers in APACMEA! Alongside this release of TrakaWEB, a new version of the Traka Touch application and Traka Touch application have been released. If upgrading your environment to TrakaWEB v4.3.1, both the Traka Touch application and Integration Engine must be upgraded to the following versions:

- Traka Integration Engine – v2.23.0000 - Traka Touch Application – v3.6.1

Please note: Before completing an upgrade of a...

Introduction This Traka Gallagher integration release contains additional functionality, enhancements, and an updated certification for currently supported TrakaWEB and Gallagher Command Centre versions. For detailed information on updated certificate and requirements, please refer to the official associated integration documentation (UD0244 and UD 0245).

New Functionality

- Real-time cardholder and access group synchronisation - Gallagher secure user authentication, which...

Introduction

TrakaWEB v4.1.0 is now available for all partners and customers in APACMEA!

Please note: Before completing an upgrade of a Traka environment, please consult with your local Traka Engineer.

New FeaturesImproved User Experience and Responsive Web Pages

TrakaWEB v4.1.0 introduces new re-styled web pages to provide an enhanced user experience. The new UX is designed to improve application performance and page load times and removes 3rd party controls and components...

Dear Customer, Traka would like to make you aware of the following announcement.

1. PRODUCT CHANGE OVERVIEW From Traka LenelS2 OnGuard module v3.4, there will be no further certification of Traka32 with future versions of Lenel S2 OnGuard. Effective from 21st October 2022.

2. REASONS FOR THIS CHANGE In line with the End-of-Life notification for Traka32 and the phasing out of updates to related products, the future versions of LenelS2 OnGuard from v8.1 onwards will continue to be...

Traka has recently released Traka Web v3.16.3 and it is now available. Click here to view the Release Notes!

It is always our recommendation to upgrade to the latest release to ensure you access the latest features and bug fixes.

Reach out to us if you would like more Information!

Issue Alert Notification

Dear Customer,

Traka would like to make you aware of the following issue.

- Issue Overview

An issue has been identified on Traka Touch v3.0.2 and beyond, whereby under certain conditions, the SQLite database can error and lock the Traka Touch device after a successful database backup.

This results in the unit requiring a manual restart before the system will revert to normal operation.

- What is affected?

This will only affect customers with...

Dear valued customers,

Traka has been made aware of a publicly disclosed vulnerability (CVE-2021-44228) related to Apache Log4j disclosed on 9-December-2021. After investigation, Traka can confirm that all TRAKA products and solutions do not use the Java framework and so do not use Log4j.

There is NO action to be taken for any customers using Traka's products and solutions.

To download and review the official Traka PSA regarding Apache Log4j (CVE-2021-44228) vulnerability, click...

Some customers using Traka32 may begin to experience a notification for each user that their credential is going to expire soon. This notification is due to the default Expiry Dates for users in previous version of Traka32 was set to 1 June 2020.

The Traka32 software does not have a simple way of updating all of (or a select number) of users Permit Expiry Date. There are then two options for customers that are required to make this update to their users in Traka32:

- Update each user...

Traka has recently released Traka Web v3 and for those of our customers on Traka Advanced - Traka32 v02.39 is now available.

It is always our recommendation to upgrade to the latest release to ensure you access the latest features and bug fixes.

Contact us now 1300 666 108.

Welcome to the new Secure Edge Technologies Service Desk. This powerful communications platform acts as an online help desk for initiating, tracking, managing your interactions with the Secure Edge Technical Support team. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more, the Service Desk provides a centralised outlet for all communication channels and is an ideal solution for building your...